Party Numbers:

• All prices include GST and are based on a maximum of 17 children (inc. bday boy or girl). 

• Any parties with guests over this number require a 2nd party host. This is to ensure that your party runs smoothly, and that all children are included in activities such as face painting and games. 

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Securing Your Booking:

• Bookings are not reserved until the deposit has been made.

• In order to secure your booking we require a 50% deposit. This can be made via direct deposit or over the phone. Visa/Mastercard/AMEX or EFT are accepted. 

• Once this has been processed you will receive a booking confirmation email. We will touch base again a few days before the event to revise details for the day. 

• Remaining payment is due 1-week before the party.

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Cancellation Policy:

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• If something goes wrong you can of course cancel your party booking.

• If you cancel 7+ days before your event you may opt for a refund of your deposit OR a FULL credit on file to put towards your next booking (available for 12 months).

• If you cancel with less than 7 days notice before your event the deposit is non-refundable.

• We strongly advise organising a contingency plan for wet weather as we cannot be held responsible for cancelled events.

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COVID-19 Cancellations:

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• In light of COVID-19, we want to do the right thing by our customers.

• If your are enforced, BY Government restrictions to cancel your party you have the option to postpone your booking (with no financial penalty) OR retain a full refund of your deposit.  

• Please keep in mind that in order for our small business to survive over the coming months, as our industry takes a detrimental blow, we kindly ask that you consider rescheduling your booking rather than cancelling all together. Your ongoing support allows us to keep our doors open, and continue making dreams come true for kids all over Sydney!

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Suggestions for a Covid-Friendly Party
We are taking this virus very seriously and are implementing extra sanitary precautions to minimise the spread of germs and maximise the health and safety of our clients. We are still operating and will do so until advised by any government authorities.

 

To all our lovely party mums & dads, here are our top suggestions for keeping guests safe, healthy and happy:
 

1. Consider the number of party guests. Stick to inviting close family and friends rather than the whole class.

2. Opt for an at-home party rather than at a play centre or venue.

3. Ask us for a Games Only party package rather than face painting. Whilst our face painting kits are sanitised before each party, this does involve lots of face touching.

4. Have hand sanitiser available at the party for guests to use. Our hosts will also encourage the kids to wash their hands before and after food / cake. 

5. Consider putting away toys. Our character hosts can run games like dancing, limbo, bubbles etc. (games that don’t involve touching too many things, or each other!)

6. Ask guests with cold-like symptoms to stay at home. 

7. Don’t panic. Ensure you stay up-to-date with info from credible sources. 

If you have any questions please feel free to reach out to one of our team members or call 0481 212 730.

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